TERMS & CONDITIONS
Tour members are deemed to have read, understood and accepted the following terms and conditions
“ACE TOURS & TRAVEL (PG) SDN BHD” and its associated agents are referred as the organizers.
“ACE TOURS & TRAVEL (PG) SDN BHD” and its associated agents are referred as the organizers.
- Return economy class, grouped air-tickets (excluding taxes), which is non-refundable (referred to the rules);
- Accommodation, which is based on half-twin-sharing for adults. For single or triple person(s) registered at the same time, the organizers would try to arrange share-twin room for the third party. If there is nobody sharing twin, the Tour Members must stay in a triple room or an additional single room, extra charges may be imposed.
- Child fare (below 12-year-old) is based on condition of the child being as the third person in twin or double room of two adults without own bed. If a child occupies a half-twin or an extra bed, there will be a surcharge.
- Meals and sightseeing would be provided as specified in the itinerary. Checked-in luggage is limited to 20/30kg per person and hand-carried luggage is limited to 5-7kg per person. (Depending on destinations and airlines)
- 45 days before departure: 50% of tour fare
- 22-44 days before departure: 80% of tour fare
- Less than 21 days before departure: 100% of tour fare
- During Peak/Festive seasons (e.g. Chinese New Year) /Promotion, the cancellation fees would different.
- Those who fail to notify cancellation in writing, the organizers reserve the rights to forfeit either the deposit or the whole payment made.
- Organizers reserve the rights to reject any amendment, and a minimum processing fee of RM 300-RM500 will be levied for any amendment or extension of date.
- Organizers reserve the rights to charge amendment /postponement fees.
- The amendment/postponement may result in increasing of tour fare without any further notice.
- In the event organizers shall propose alternative tours to the same destination. Should any passenger decide not to accept the alternative tours, an administrative charge of minimum RM300 on top of all necessary cancellation charges imposed by the ground operators and airlines will be levied.
Personal Travel Insurance: All passengers are recommended to purchase a personal travel insurance scheme.
- Inaccuracy, incorrect descriptions or changes to any itinerary;
- Additional expenses due to delays or changes in any transportation, pandamic, climate, strikes, wars, quarantine, disasters riots and etc.;
- Extension of stays and flight arrangements that are conflicted;
- Any damage or loss of baggage, personal belongings and relative accidents;
- Deportation or refusal of entry to Tour Members by Immigration Authorities due to possessing unlawful items, holding improper travelling documents or whose behavior and activities are considered subversive by the foreign government concerned.